Welcome! Our hope is that we will become a welcoming home for your medical care. If you're here, it means you've already made a commitment to improving your health. We're glad you're here and we can't wait to help you! 
 

Partners in Care

Health care is a partnership between you and your health care team. At each appointment, please come prepared with the information to help your primary care provider (PCP) provide the best care for you. If you are on several medications, please bring your medication containers with you. If you have been to the emergency room or hospital, or have seen a specialist, bring any reports or discharge papers along. We can do a better job meeting your needs when we have all the important information about your health. As your care partner, we will also encourage you to set personal goals to improve your health.

Your Primary Care Provider

As a patient at New Life Community Health Center (NLCHC), you will choose your PCP – a doctor, nurse practitioner, or physician assistant. Your relationship with your PCP is very important. When you know your PCP and your PCP knows you, you will receive better quality care. Because of this, it is very important that you schedule appointments with the same PCP whenever possible. For women who become pregnant, you may receive prenatal care from a midwife or obstetrician, then return to care with your PCP after delivery.

Your Care Team

Your primary care provider (PCP) works with a number of staff members who are committed to providing you with high quality care. Each member of your care team has a unique role; in addition to your PCP, your team will include a nurse and medical assistant, and may also include a chronic care educator, care coordinator, nutritionist, psychologist, pharmacist, or health support worker. Your care team may change depending on your medical needs. 

Contacting Your Care Team

Once you have selected a PCP, we want to make it simple for you to access your PCP’s care team to schedule appointments or ask questions, even after the clinic is closed. You'll be able to contact your Care Team both at the health center during our hours of operation and online directly through our Athenahealth Patient Portal.

Coordinating Your Care

When you need to see a specialist or get a test elsewhere, we will stay involved in your care by ensuring you have the information you need, and we may provide assistance with scheduling your additional appointments. Our goal is to help you navigate the health care system as easily as possible.

Making an appointment is easy!

You can go to our Patient Portal and register by clicking on the "Sign Up Today" link at the bottom of the screen. From the patient portal you can then send a message requesting an appointment. You can always contact the health center during our hours of operation at 718-565-9844 if you have any questions or are unable to complete your registration in the patient portal.

Once you've met with your care team and established a Primary Care Provider (PCP), a member of your care team will make sure that you can set all future appointments through the patient portal. Please use the portal for faster access when making future appointments.

If you cannot make your scheduled appointment for any reason, please call us in advance to cancel the appointment so we can make that time available for someone else who needs care.

If you are having a medical emergency, please call 911.

When coming to New Life Community Health Center (NLCHC) for your appointment, please come prepared with the following:

• Photo identification
• If you are on medications, please bring your medication containers with you.
• If you have been to the emergency room or hospital, or have seen a specialist, bring any reports or discharge papers along.
• Note: NLCHC is currently functioning as a free clinic and not charging for any appointments or services. Donations checks can be made out to New Life Community Health Center with Health Center in the memo line. You can also make donations by going to the following link on our website. http://www.nlchc.org/about-us/online-giving.html
  • If you have insurance please bring your insurance card as we are gathering data on insurance companies that our patients have access to.
  • If you don’t have insurance, please bring proof of your household income (a recent check stub or letter from your employer), and we will determine what you will pay on our sliding scale when we begin charging for services.
  • As an article 28 facility we will not refuse care to anyone who is unable to pay.